Privacy Policy
Privacy Policy for Resv Table & Event Booking System Management
Effective Date: 15/05/2024
This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use the Resv Table & Event Booking System Management (referred to as “the System” or “our services”). Please read this policy carefully to understand our practices regarding your personal information and how we will treat it.
1. Information We Collect
1.1 Personal Information: We may collect personal information from you when you use the System, such as your name, email address, phone number, billing address, and other contact details. This information is necessary to facilitate reservations and event bookings and to communicate with you regarding your bookings. We may also collect demographic information, feedback, and any information you voluntarily provide to us.
1.2 Non-Personal Information: In addition to personal information, we may collect non-personal information such as IP addresses, browser types, device information, operating systems, and usage patterns. This information is gathered to enhance the functionality and performance of the System, as well as to help us improve our services.
2. Use of Collected Information
2.1 Providing Services: We use the collected information to provide you with the functionality of the System, including processing and managing your reservations and event bookings. We may use your information to communicate with you regarding your bookings, provide customer support, and send you administrative notifications related to your account.
2.2 Marketing and Promotions: With your consent, we may use your personal information to send you promotional materials, offers, and marketing communications related to our services, events, and partners. You can opt out of receiving such communications by following the unsubscribe instructions provided in the emails or by contacting us directly.
2.3 Data Analysis and Improvements: We may analyze the collected information to improve and enhance the functionality, user experience, and effectiveness of the System. This includes analyzing booking patterns, behavior, and preferences to customize and personalize our services.
2.4 Legal Compliance and Protection: We may use and disclose your personal information to comply with applicable laws, regulations, legal processes, or government requests. We may also disclose your information to protect our rights, privacy, safety, or property, and that of our users or third parties.
3. Information Sharing
3.1 Third-Party Service Providers: We may engage trusted third-party service providers to perform certain services on our behalf. These providers may have access to your personal information to assist us in operating and improving the System, such as processing payments and sending notifications. We ensure that these third-party providers adhere to strict confidentiality and data security standards.
3.2 Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. We will take steps to ensure that your personal information is protected appropriately during the transfer process.
3.3 Aggregated or Anonymized Data: We may share aggregated or anonymized data that does not directly identify you with third parties for various purposes, including analytics, research, and marketing.
4. Data Security
We implement reasonable security measures to protect your personal information from unauthorized access, misuse, alteration, or loss. However, please be aware that no method of transmission over the internet or electronic storage is completely secure, so while we strive to protect your information, we cannot guarantee its absolute security.
5. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
6. Cookies and Tracking Technologies
The System may use cookies, web beacons, and similar technologies to enhance your experience and facilitate system performance. These technologies allow us to collect non-personal information about your browsing activities to customize your interactions and provide targeted offers.
7. Third-Party Links and Websites
The System may contain links to third-party websites or services that are not operated by us. We have no control over the content, privacy policies, or practices of these websites or services and are not responsible for their actions. We encourage you to review the privacy policies of these third parties before interacting with them.
8. Children's Privacy
The System is not intended for use by individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected personal information from a child, please contact us so that we can promptly delete the information.
9. Your Rights and Choices
You have certain rights and choices regarding your personal information, including the right to access, update, correct, or delete your information. You may also have the right to object to or restrict certain processing activities or request the portability of your information. To exercise these rights or for any privacy-related inquiries, please contact us using the information provided below.
10. Changes to this Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. We will post the revised version with the updated effective date on the System. Your continued use of the System after such changes signifies your acceptance of the revised Privacy Policy.
11. Disclosures
11.1 We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimization, fraud/security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at privacy@resv.co.uk.
By using the Resv Table & Event Booking System Management, you consent to the collection, use, and disclosure of your personal information as outlined in this Privacy Policy.